Privacy Policy

Effective Date: 10/06/2025

1. Who We Are

SBB Plumbing Ltd ("we", "our", or "us") is a plumbing and home cover services provider based in the UK.

• Company Name: SBB Plumbing Ltd
• Address: 8 Seagull Road, Bournemouth, BH8 9PF
• Email: info@sbbplumbing.co.uk
• Phone: 01202 934045

2. What Personal Data We Collect

We may collect the following personal data:

• Contact Information (name, address, phone number, email)
• Service details and customer interaction history
• Payment information (via secure payment processors only)
• Marketing preferences
• Website usage data (via cookies)

3. How We Collect Your Data

We collect data when you:

• Contact us by phone, email, website, or social media
• Book or use our services
• Sign up for a household cover plan
• Refer a friend
• Subscribe to marketing or browse our website

4. Why We Use Your Data

Your data is used to:

• Deliver and manage our services
• Process payments
• Communicate with you
• Send service reminders and updates
• Comply with legal obligations

5. Legal Basis for Processing

We process data based on:

• Contractual necessity
• Consent (for marketing)
• Legal obligations
• Legitimate business interests

6. How We Share Your Data

We do not sell your data. We may share it with:

• Payment processors
• Subcontractors/engineers for service delivery
• IT service providers
• Regulators if legally required

7. Data Storage & Retention

Your data is securely stored and retained only as long as necessary, typically for up to 6 years for legal and service reasons.

8. Your Data Rights

You have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent (for marketing)
• Restrict or object to processing
• Complain to the ICO (www.ico.org.uk)

9. Cookies

Our website uses cookies to enhance your experience. You can control cookie settings through your browser.

10. Updates to This Policy

This Privacy Policy may be updated occasionally. The latest version will always be available on this page.

11. Contact Us

For any questions about this policy or your data, contact us at:

• Email: info@sbbplumbing.co.uk
• Phone: 01202 934045
• Address: 8 Seagull Road, Bournemouth, BH8 9PF